Skip Navigation Links.
Collapse DriveHQ Online HelpDriveHQ Online Help
Welcome to DriveHQ Cloud IT Service
Getting started with DriveHQ
Collapse <span style='cursor:hand' id='spnode_value101' onclick="SetNode('spnode_value101');">   Using DriveHQ Web</span> Using DriveHQ Web
DriveHQ Start Menu
Expand <span style='cursor:hand' id='spnode_value106' onclick="SetNode('spnode_value106');">   Account and Billing</span> Account and Billing
Collapse <span style='cursor:hand' id='spnode_value11501' onclick="SetNode('spnode_value11501');">   My storage</span> My storage
Expand <span style='cursor:hand' id='spnode_value51' onclick="SetNode('spnode_value51');">   Complete Backup</span> Complete Backup
Expand <span style='cursor:hand' id='spnode_value126' onclick="SetNode('spnode_value126');">   File Sharing</span> File Sharing
Expand <span style='cursor:hand' id='spnode_value132' onclick="SetNode('spnode_value132');">   File Publishing/Linking</span> File Publishing/Linking
Expand <span style='cursor:hand' id='spnode_value141' onclick="SetNode('spnode_value141');">   Advanced</span> Advanced
Expand <span style='cursor:hand' id='spnode_value14500' onclick="SetNode('spnode_value14500');">   Business And Personal Web Hosting Solution</span> Business And Personal Web Hosting Solution
Expand <span style='cursor:hand' id='spnode_value14600' onclick="SetNode('spnode_value14600');">   Group Account Management</span> Group Account Management
Expand <span style='cursor:hand' id='spnode_value14700' onclick="SetNode('spnode_value14700');">   Cloud Drive Mapping</span> Cloud Drive Mapping
Expand <span style='cursor:hand' id='spnode_value15000' onclick="SetNode('spnode_value15000');">   Using DriveHQ Client Software</span> Using DriveHQ Client Software
Expand <span style='cursor:hand' id='spnode_value76' onclick="SetNode('spnode_value76');">   FTP Hosting Service</span> FTP Hosting Service
Expand <span style='cursor:hand' id='spnode_value19900' onclick="SetNode('spnode_value19900');">   Email Hosting Service</span> Email Hosting Service
Expand <span style='cursor:hand' id='spnode_value65' onclick="SetNode('spnode_value65');">   Web Hosting Service</span> Web Hosting Service
Expand <span style='cursor:hand' id='spnode_206' onclick="SetNode('spnode_206');">   True Drop Box</span> True Drop Box
Expand <span style='cursor:hand' id='spnode_value87' onclick="SetNode('spnode_value87');">   Partnership Programs</span> Partnership Programs
Expand <span style='cursor:hand' id='spnode_value210' onclick="SetNode('spnode_value210');">   Mobile Access</span> Mobile Access
Expand <span style='cursor:hand' id='spnode_value21000' onclick="SetNode('spnode_value21000');">   Advanced Features and Services</span> Advanced Features and Services



DriveHQ Web Browser-based Cloud Storage Features


While most users like Cloud Drive Mapping or DriveHQ FileManager, the browser based cloud storage feature is very convenient, esp. if you have not installed our client software.

DriveHQ's browser based cloud storage interface is similar to Windows Explorer. After login to www.drivehq.com with your username and password, it will display the "My Storage" page. You can also access this page by clicking "My Storage" in the "DriveHQ Start Menu":


The DriveHQ Start Menu


The "My Storage" page

In the left pane of "My Storage" page, it displays the Folder Tree. You can resize the width of the pane or hide the pane completely. In the right pane, it displays the list of files and subfolders in the current folder.



The Main Tool Bar


The "My Storage" page has many cloud file management features. On top of the page below the tabs, you can see the main toolbar.

The following features available in the Toolbar:

  • Up: Go to the up-level folder (i.e. parent folder);
  • Upload: Upload files to the folder;
  • Download: Download the selected file (can download files one by one only);
  • Zip Download*: Zip the selected multiple files / folders into a zip file and download it; (* Zip Download feature is available to DriveHQ Paid Members only.);
  • Share: Share the selected folder / file to other users / groups;
  • Publish*: Publish the selected folder / file to create static links (or publish URLs); (* Publish feature is available to Paid Members or True Members only );
  • New Folder: Create a new online folder in the current folder;
  • New File: Create a new online file in the current folder;
  • Copy: Copy the selected folders / files to DriveHQ.com clipboard; you can then enter a new folder and click on Paste to make a new copy of the folders / files;
  • Cut: Cut the selected folders / files to DriveHQ.com clipboard; you can then enter a new folder and click on Paste to move the folders / files to the new folder;
  • Delete: Delete the selected folders / files;
  • Paste: Copy / move the folders / files in DriveHQ.com clipboard to the current folder location;
  • Rate: You can comment or rate a published folder or a folder shared to you;
  • Upgrade: Click on it if you need to order DriveHQ paid subscription.

Drag and drop upload / download is not supported on DriveHQ.com website. You can use DriveHQ FileManager client software or other FTP client software, incl. Windows Explorer for drag and drop.



The Folder Tree


On the left-hand side, it displays the Folder Tree, which makes it very easy to navigate all folders in your account as well as access all folders shared to you by other users. The root folder "DriveHQ Root" is not a real folder. It is a virtual folder, which contains two other virtual folders: "My Storage" and "DriveHQ Share". All folders / files in "My Storage" virtual folder belong to the current user account, which it always has full access.

The folders in "DriveHQ Share" virtual folder are folders shared to you by other DriveHQ members. Please note: folders shared to you by other users are not copied into your account and do not use your account storage space. Compared with your local network, "DriveHQShare" is similar to "Network", which contains other computers that have shared a folder.

Other users may share folders to you by entering your username / email address in the "Share-to" list. The shared folder permission is determined by the user who shared the folder to you. A folder can be shared to you with the following access rights:

  • Thumbnail / List view only;
  • Download / Read Only;
  • Upload / Add;
  • Upload & Edit;
  • Full Access.

More detailed info about shared folder is available in the "Share" section.



The Folder Content Area


On the right-hand side, it displays the Second Toolbar and the folder contents.



You can select files and subfolders in the list; change the folder view type; change folder options; play photo slide show, play music file or open the File Lock List.

Additional file / folder operations can be accessed in the Action menu:



You can edit folder / file name; download, share, publish or delete a file; get the file version history; display the file properties.

You can click a folder icon to enter the folder; or click a File icon to open the ShowFile page. You can also search a file by clicking on the Search button, change the folder view to "Detail View" or "Thumbnail View", etc.

Get In Touch

  • San Ramon, CA
  • (800)836-0199     (925)396-5819
  • support@drivehq.com