Cannot access ftp.drivehq.com all of a sudden.. DriveHQ Cloud IT Service Support Forum

subzedized
(3 posts)

So all of a sudden my computer can no longer access ftp://ftp.drivehq.com in any FTP client/program/or even web browser. I get the "Page can not be found" screen, even though I was able to before.. I can get to http://www.drivehq.com just fine, but not the ftp://

This just started rescently. I am completely lost, and can't think of anything that might be caushing this... Does anyone have any ideas?

subzedized
(3 posts)

Subject: Re: Cannot access ftp.drivehq.com all of a sudden.

Oh yeah, I did not intall any new security software, or changed any setting... so I know that can't be it.

subzedized
(3 posts)

Subject: Re: Re: Cannot access ftp.drivehq.com all of a sudden.

User: subzedized - 11/20/2008 12:10:48 AM

Oh yeah, I did not intall any new security software, or changed any setting... so I know that can't be it.

Ok, I think I figured out what is blocking it all of a sudden. Norton Internet Security, and I have no idea why... because I did not change any settings, and have been using the FTP before just fine. What should I look for in the settings to make it work with security enabled?

DriveHQ Webmaster
(1098 posts)

Subject: Re: Re: Re: Cannot access ftp.drivehq.com all of a sudden.

User: subzedized - 11/20/2008 1:11:47 AM

User: subzedized - 11/20/2008 12:10:48 AM

Oh yeah, I did not intall any new security software, or changed any setting... so I know that can't be it.

Ok, I think I figured out what is blocking it all of a sudden. Norton Internet Security, and I have no idea why... because I did not change any settings, and have been using the FTP before just fine. What should I look for in the settings to make it work with security enabled?

Unfortunately it is very hard to provide such support by DriveHQ. There are huge combinations of anti-virus / network security software and different operating systems. Please contact your anti-virus / security software vendor for more support.