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  • Laura Lucas
  • (2 posts)

Hi,

I have a 'True Group Account' and have deposited $10. I've saved a number of files in my Groupwrite folder and I'd like to view or download them however whenever I try to do this I'm directed to the subscriptions page. Do I need to subscribe to view or download files? I thought the free account came with 1GB of downloads per month?

Please can you advise what I need to do to be able to view and download my files?

Thanks

Laura


9/6/2011 6:56:08 AM
  • Laura Lucas
  • (2 posts)
Subject: Re:Problem Viewing & Downloading files

The reason why the subscription page keeps showing up is because you've reached your maximum space. You'll need to re-allocate spaces in between the group member's account and yours. For more information, please see "Tutorial- Group Account".


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9/6/2011 8:57:14 AM
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