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  • obgr
  • (1 posts)

 I'm trying to import someone in our organization through the AD Agent and I get this message. I assume it's because their first initial/last name is being used for some other user. I want to use SSO so how do I import them with a different User Name so they can use their company email?

1/14/2020 7:38:25 AM

  • DriveHQ_Support
  • (642 posts)
Subject: Re:Failed to execute your operation. Failed to create sub user. The username is ...

[Note: We have already answered/solved it in email]. The problem was caused by the user having a free account on The (free) account is not in your Group. Since email address must be unique in our system, a new account cannot be created/imported. We have deleted the free account as it has no data. (It is also possible to invite the free user to join your Group. Log on to website, go to Group Admin, then click Add instead of Create. )


1/15/2020 8:53:09 AM

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