I have an application that is configured to send files to DriveHQ using FTP. I can login and see the folder I've created, and I can see the subfolders created by the application. It has created one for each day that the service has been running, so I know the application is making a good connection via FTP. However, I can't see any files in the subfolders. Since the subfolders were created by the application, I would expect to see the files. Any ideas?

If the application actually uploaded files to your FTP account, you would be able to see them when you logon www.drivehq.com.

In your case, I guess the files failed to upload. Since we are not familar with your 3rd party application, we are not sure what the cause is. Please double check if the application is working fine. A possible cause of the problem is the 3rd party software uses Active FTP. Active FTP is almost always blocked by firewalls, routers, anti-virus software or security software. So please use Passive FTP. Using DriveHQ client software is recommended if you can.

My files from different computers were being ftp'd fine until 16-Jan-12. Since then, not only will it not receive the files but it also won't let the 'test ftp' send the 'test letter' verifying proper setup. I haven't changed any of my settings after setting it up and it working properly for a week or so. Has anything changed on your software on or after the 16th? The program I'm using is Blazing Tools Keylogger to monitor my teen's usage of the computer.

Please review our FTP guidelines: