I can't install.... DriveHQ Cloud IT Service Support Forum

XGamer549
(4 posts)

Whenever I try to install the program, I get this message:

"The InstallShield Engine (iKernel.exe) could not be launched.

The RPC Server is unavailable."

How do I fix this?

DriveHQ Webmaster
(1098 posts)

Subject: Re: I can't install...

Please make sure you are not using Windows 98 or Windows ME. The client software only works on Windows 2000, XP, 2003 and Vista. If you use other operating systems, please use DriveHQ FTP: http://www.drivehq.com/ftp

Otherwise, your download probably encountered an error. Please download DriveHQ FileManager / Online Backup again.

XGamer549
(4 posts)

Subject: Re: Re: I can't install...

User: DriveHQ Webmaster - 6/17/2007 5:57:16 PM

Please make sure you are not using Windows 98 or Windows ME. The client software only works on Windows 2000, XP, 2003 and Vista. If you use other operating systems, please use DriveHQ FTP: http://www.drivehq.com/ftp

Otherwise, your download probably encountered an error. Please download DriveHQ FileManager / Online Backup again.

I use XP, and I deleted, de-downloaded, same error, same time.

DriveHQ Webmaster
(1098 posts)

Subject: Re: Re: Re: I can't install...

User: XGamer549 - 6/17/2007 8:05:11 PM

User: DriveHQ Webmaster - 6/17/2007 5:57:16 PM

Please make sure you are not using Windows 98 or Windows ME. The client software only works on Windows 2000, XP, 2003 and Vista. If you use other operating systems, please use DriveHQ FTP: http://www.drivehq.com/ftp

Otherwise, your download probably encountered an error. Please download DriveHQ FileManager / Online Backup again.

I use XP, and I deleted, de-downloaded, same error, same time.

It seems to be an issue related with your computer. Could you try on another PC?

Which application did you try to install? FileManager or DriveHQ Online Backup? In any cases, please try the other application and see if it works.

Also please make sure:

(1) You don't have anti-virus / network security software that blocks you from installing software;

(2) You have administrative privilege to install software on this PC.

As an alternative, please use FTP to access DriveHQ storage. You can use any third party FTP client connecting to ftp.drivehq.com;

You can also use Internet Explorer connecting:

ftp://USERNAME:PASSWORD@ftp.drivehq.com/

XGamer549
(4 posts)

Subject: Re: Re: Re: Re: I can't install...

User: DriveHQ Webmaster - 6/18/2007 3:34:26 AM

User: XGamer549 - 6/17/2007 8:05:11 PM

User: DriveHQ Webmaster - 6/17/2007 5:57:16 PM

Please make sure you are not using Windows 98 or Windows ME. The client software only works on Windows 2000, XP, 2003 and Vista. If you use other operating systems, please use DriveHQ FTP: http://www.drivehq.com/ftp

Otherwise, your download probably encountered an error. Please download DriveHQ FileManager / Online Backup again.

I use XP, and I deleted, de-downloaded, same error, same time.

It seems to be an issue related with your computer. Could you try on another PC?

Which application did you try to install? FileManager or DriveHQ Online Backup? In any cases, please try the other application and see if it works.

Also please make sure:

(1) You don't have anti-virus / network security software that blocks you from installing software;

(2) You have administrative privilege to install software on this PC.

As an alternative, please use FTP to access DriveHQ storage. You can use any third party FTP client connecting to ftp.drivehq.com;

You can also use Internet Explorer connecting:

ftp://USERNAME:PASSWORD@ftp.drivehq.com/

No, I don't have a secondary computer.

Just to make sure, the online backup is the "Online Storage", right? If not, what is it?

DriveHQ Webmaster
(1098 posts)

Subject: Re: Re: Re: Re: Re: I can't install...

User: XGamer549 - 6/18/2007 3:31:28 PM

User: DriveHQ Webmaster - 6/18/2007 3:34:26 AM

User: XGamer549 - 6/17/2007 8:05:11 PM

User: DriveHQ Webmaster - 6/17/2007 5:57:16 PM

Please make sure you are not using Windows 98 or Windows ME. The client software only works on Windows 2000, XP, 2003 and Vista. If you use other operating systems, please use DriveHQ FTP: http://www.drivehq.com/ftp

Otherwise, your download probably encountered an error. Please download DriveHQ FileManager / Online Backup again.

I use XP, and I deleted, de-downloaded, same error, same time.

It seems to be an issue related with your computer. Could you try on another PC?

Which application did you try to install? FileManager or DriveHQ Online Backup? In any cases, please try the other application and see if it works.

Also please make sure:

(1) You don't have anti-virus / network security software that blocks you from installing software;

(2) You have administrative privilege to install software on this PC.

As an alternative, please use FTP to access DriveHQ storage. You can use any third party FTP client connecting to ftp.drivehq.com;

You can also use Internet Explorer connecting:

ftp://USERNAME:PASSWORD@ftp.drivehq.com/

No, I don't have a secondary computer.

Just to make sure, the online backup is the "Online Storage", right? If not, what is it?

Please visit this page.

http://www.drivehq.com/downloads/downloads.aspx

You can download two programs, one is DriveHQ FileManager, which is for online storage, sharing and folder synchronization; the other is DriveHQ Online Backup, which is for automatic file/email backup.

XGamer549
(4 posts)

Subject: Re: Re: Re: Re: Re: Re: I can't install...

User: DriveHQ Webmaster - 6/18/2007 5:21:44 PM

User: XGamer549 - 6/18/2007 3:31:28 PM

User: DriveHQ Webmaster - 6/18/2007 3:34:26 AM

User: XGamer549 - 6/17/2007 8:05:11 PM

User: DriveHQ Webmaster - 6/17/2007 5:57:16 PM

Please make sure you are not using Windows 98 or Windows ME. The client software only works on Windows 2000, XP, 2003 and Vista. If you use other operating systems, please use DriveHQ FTP: http://www.drivehq.com/ftp

Otherwise, your download probably encountered an error. Please download DriveHQ FileManager / Online Backup again.

I use XP, and I deleted, de-downloaded, same error, same time.

It seems to be an issue related with your computer. Could you try on another PC?

Which application did you try to install? FileManager or DriveHQ Online Backup? In any cases, please try the other application and see if it works.

Also please make sure:

(1) You don't have anti-virus / network security software that blocks you from installing software;

(2) You have administrative privilege to install software on this PC.

As an alternative, please use FTP to access DriveHQ storage. You can use any third party FTP client connecting to ftp.drivehq.com;

You can also use Internet Explorer connecting:

ftp://USERNAME:PASSWORD@ftp.drivehq.com/

No, I don't have a secondary computer.

Just to make sure, the online backup is the "Online Storage", right? If not, what is it?

Please visit this page.

http://www.drivehq.com/downloads/downloads.aspx

You can download two programs, one is DriveHQ FileManager, which is for online storage, sharing and folder synchronization; the other is DriveHQ Online Backup, which is for automatic file/email backup.

Still the same problem on the Online Backup. Is "iKernel.exe" included in the installer download?

DriveHQ Webmaster
(1098 posts)

Subject: Re: Re: Re: Re: Re: Re: Re: I can't install...

User: XGamer549 - 6/19/2007 3:32:21 PM

User: DriveHQ Webmaster - 6/18/2007 5:21:44 PM

User: XGamer549 - 6/18/2007 3:31:28 PM

User: DriveHQ Webmaster - 6/18/2007 3:34:26 AM

User: XGamer549 - 6/17/2007 8:05:11 PM

User: DriveHQ Webmaster - 6/17/2007 5:57:16 PM

Please make sure you are not using Windows 98 or Windows ME. The client software only works on Windows 2000, XP, 2003 and Vista. If you use other operating systems, please use DriveHQ FTP: http://www.drivehq.com/ftp

Otherwise, your download probably encountered an error. Please download DriveHQ FileManager / Online Backup again.

I use XP, and I deleted, de-downloaded, same error, same time.

It seems to be an issue related with your computer. Could you try on another PC?

Which application did you try to install? FileManager or DriveHQ Online Backup? In any cases, please try the other application and see if it works.

Also please make sure:

(1) You don't have anti-virus / network security software that blocks you from installing software;

(2) You have administrative privilege to install software on this PC.

As an alternative, please use FTP to access DriveHQ storage. You can use any third party FTP client connecting to ftp.drivehq.com;

You can also use Internet Explorer connecting:

ftp://USERNAME:PASSWORD@ftp.drivehq.com/

No, I don't have a secondary computer.

Just to make sure, the online backup is the "Online Storage", right? If not, what is it?

Please visit this page.

http://www.drivehq.com/downloads/downloads.aspx

You can download two programs, one is DriveHQ FileManager, which is for online storage, sharing and folder synchronization; the other is DriveHQ Online Backup, which is for automatic file/email backup.

Still the same problem on the Online Backup. Is "iKernel.exe" included in the installer download?

Sorry we have not heard of any such bug reports; we could not duplicate the problem in our testing lab. Please double check your network and security settings. Try on another PC wherever possible.