Backup App Crashes. DriveHQ Cloud IT Service Support Forum

capetech
(9 posts)

As reported in another post DriveHQ Online Backup Edition crashes on some machines when the users attempts to create a task. This happens during the "Loading Folder List" operation. I disabled anti-virus, etc... with no improvement. This happens on some but not all of our machines which have pretty much the same OS, anti-virus etc. I'm not sure, but I think it tends to happen more with users that have many files and directories within "My Documents." In the most recent case there was 3.7 Gig in My Documents. I wish we could solve this so I can get all my users backed up.

DriveHQ Webmaster
(1098 posts)

Subject: Re: Backup App Crashes

If the crash happens consistently (restart and if crashes again), then it is almost certainly anti-virus or network security software problem. Please note some anti-virus software / security software requires reboot after you have changed settings.

You can also test to backup a small test folder with a few files only. If it works, you can try to locate if a particular file / folder that causes the crash.

capetech
(9 posts)

Subject: Re: Re: Backup App Crashes

User: DriveHQ Webmaster - 1/8/2009 3:56:18 PM

If the crash happens consistently (restart and if crashes again), then it is almost certainly anti-virus or network security software problem. Please note some anti-virus software / security software requires reboot after you have changed settings.

You can also test to backup a small test folder with a few files only. If it works, you can try to locate if a particular file / folder that causes the crash.

Unfortunately the application begins examining the directory structure before the user has an opportunity to deselect.

capetech
(9 posts)

Subject: FIX

I moved the user files out of my docs to the desktop. I then moved them back. It solved the issue on several machines I tested. It must reindex or something.