User: Arnold Miller - 11/15/2018 8:39:55 PM
Play back is funny Play back look like frame by frame instead of steady running and money is depleted to fast and most of all I called for support the computer told me to select number two and when I did that someone answered the phone and told me to call another number that's not good enough I like to cancel please
Hi Arnold,
Please note that one of your cameras is uploading image files at 1image/6s. In this case, the playback would indeed just be still snapshots every 6 seconds. You can make the playback stream steadier by increasing the frame rate (ie 1image/2 or 3 seconds). CameraFTP's flexible camera license option means that you can order a subscription according to your requirements. Please email support@cameraftp.com if you would like to discuss this in more detail.
Otherwise you can of course cancel at anytime. You will just need to make sure that your cameras are no longer configured to upload to CameraFTP, then remove any existing camera folders before visiting the subscription management page to cancel.
Let us know if you have any other questions at support@cameraftp.com
Best,
CameraFTP Support
www.CameraFTP.com