User: leegreiner - 8/13/2009 5:08:34 PM
User: DriveHQ Webmaster - 8/11/2009 4:13:52 PM
If it works fine before and just started crashing, usually it is caused by your adding of a new backup task, adding more files to your backup source folder, etc. It could also be due to any new software you installed that caused compatibility issue. If you installed a newer version of anti-virus software, network security software, please make sure you don't have any such software that blocked DriveHQ Online Backup service.
Please try to pinpoint which backup task caused the problem. Also check security / anti-virus software settings.
Also, we have a newer version DriveHQ Online Backup 4.5. Please upgrade to the latest version.
Disabled Antivirus and the service still dies every couple of minutes. I am using the 4.5 version of backup. Have uninstalled and reinstalled. It appears to be starting a scheduled task and is unable to upload any files. It calculates which files need to be uploaded but I never see progress on any of them. Eventually it aborts in the transferring data phase (nothing ever gets sent).
Please email DriveHQ customer support more details about the problem. We need to know which folders / files you try to backup, what is the total amount of data and the number of files.
Since the problem just started a few days ago, it must be caused by some latest changes to your computer, e.g. update to your anti-virus software, adding some new files to your backup task, etc.
Please edit all current backup tasks so that they don't automatically start (e.g. change the valid time); then create a small test backup task and see if it works. If it works, then it means there is some problem with one of the other backup tasks. You can then narrow down which task caused the problem.
If it still doesn't work, please try to sign up a new free account, then create a small test backup task and see if it works. If it works, then the problem is with your DriveHQ account. We can then help check more details.
If it still doesn't work, please let us know if DriveHQ FileManager works or not. If DriveHQ FileManager doesn't work either, then it is really something wrong with your computer... you need to compare it with another PC and let us know what special software has been installed on this computer.