We don't support SFTP. But you can use FTP over SSL, which is also secure.

Or you can use DriveHQ FileManager 4.0, which support HTTPS and data encryption.

Has the sftp setup changed since this post or is it still unavailable?

 Hi Heidi, 

As it stood with the previous respond on this thred, you can use FTPS (FTP over SSL), but we do not support SFTP. 

DriveHQ FileManager 6.0 is still a valid alternative for HTTPS and data encryption. 

 

Best,
DriveHQ Support
www.DriveHQ.com
 

Correction: DriveHQ does support SFTP.  However, SFTP is only available to paid members. Users need to connect to proftp.drivehq.com to use SFTP.

For information about how to configure SFTP with FileZilla, please visit:

https://www.drivehq.com/DriveHQ-KB/ftp/configure-FileZilla.aspx#Configure-FileZilla-to-Connect-with-the-SFTP-Protocol

Thank you for the link about configuring the FileZilla Client for SFTP.  Where are the Server configuration instructions?  I expect something to describe setting an SSH public key for a Subuser.  (Please don't repeat that it's only available to paid members.  We are a paid member with subusers & need instructions.)

DriveHQ's SFTP hosting service supports SFTP Secure Key Pairs. You can generate the key pair online (by DriveHQ), or generate it using PUTTYgen on Windows, or ssh-keygen on Mac / Linux. This feature requires an Enterprise subscription (from $14/month for up to 5 accounts). To access this feature, please log on to DriveHQ.com website, go to My Account page, then click Security, or click the link below:

https://www.drivehq.com/secure/GenerateKeypair.aspx

The SFTP and "SFTP Login with a Key File" features are now offered in all business plans, incl. the low-cost Business Basic plans. 

To log in with a key file / private key, you must generate a key pair first. DriveHQ has a built-in tool for generating SFTP key pairs. You can also use a 3rd party tool such as PUTTYgen. For business/group accounts, you need to generate a key pair for each account that needs to log in with a key file.

If a sub-user needs to log in with a key file, then the sub-user needs to log in to www.DriveHQ.com to generate the key pair. (The group owner can do so by logging in as the sub-user). After logging in, click your USERNAME on the top-right corner to go to the Account Details page, please see the screenshot below:

The click Security as shown above, it will display: 

Click Manage SFTP Secure Key Pair, it will display:

As you can see, there are two options to generate the SFTP secure key pair, (1) using our built-in tool; (2) use a 3rd party tool.

You need to save the public key in our system and download the private key for SFTP login.